Terms and Conditions of Sale (TCS)
GENERAL TERMS AND CONDITIONS OF SALE (GTC) — EXOBLUE (B2C)
Version: April 2026
Applicable exclusively to consumers (B2C) within the meaning of the Consumer Code
0. IDENTITY OF THE PROFESSIONAL
ExoBlue — Simplified joint-stock company with a capital of €50,000
Registered office: 10 rue Geoffroy-Marie, 75009 Paris
SIRET: 100 370 675 00017 — RCS Paris
Intracommunity VAT: FR78100370675
Email: contact@exoblue.tech
Phone: +33 (0)7 56 85 77 55
Website: exoblue.tech
Website host: Shopify International Limited, Dublin, Ireland
Payment providers: Stripe / PayPal / Klarna
1. DEFINITIONS
Site: the website and online store operated by ExoBlue.
Client: any natural person acting for non-professional purposes.
Product: any exoskeleton, accessory, part, equipment, or item marketed by ExoBlue.
Order: any purchase of a Product made from ExoBlue.
2. SCOPE OF APPLICATION — ACCEPTANCE
These GTC govern the sale of Products to consumers by ExoBlue.
These terms apply exclusively to the relationship between ExoBlue and consumers acting outside of any professional activity.
The GTC apply to any sale of Products, whether concluded remotely or physically, subject to the specific provisions provided herein based on the mode of contract conclusion.
The Client acknowledges having read these GTC before concluding the contract and accepts them without reservation:
- for an online sale: before validating the Order;
- for a physical sale: before payment or handover of the Product.
The applicable GTC are those in force on the date of the contract conclusion.
3. PRE-CONTRACTUAL INFORMATION
Before concluding the contract, the Client receives or may view, in a legible and understandable manner, essential information relating in particular to:
- the essential characteristics of the Product;
- the price of the Product;
- any delivery costs;
- the terms of payment, delivery, and execution;
- the identity and contact details of ExoBlue;
- the existence or absence of a right of withdrawal depending on the sales method;
- legal guarantees;
- the procedures for handling complaints and using mediation.
4. PRODUCTS — USE — SAFETY
4.1 Characteristics
The essential characteristics of the Products are presented on the Site or communicated to the Client before purchase.
Photographs, visuals, videos, demonstrations, and representations are provided for illustrative purposes. They do not have strict contractual value and may present minor variations in shade, finish, presentation, or accessories.
4.2 Nature of the product — use — limits
The ExoBlue Product is an assisted mobility device intended for leisure, comfort, endurance, or effort support use.
It does not constitute a medical device and is not intended to diagnose, treat, compensate for, or prevent any pathology.
The Product is designed to support the natural movement of walking through mechanical assistance to muscular effort. It does not replace the user's autonomous movement capability.
Consequently, use of the Product is reserved for persons capable of walking independently, without constant human assistance.
4.3 Aptitude — safety — user liability
The Client declares to be physically fit to use the Product.
The Client agrees to carefully read the user manual and to comply with all safety instructions communicated by ExoBlue.
Use of the Product is particularly discouraged in cases of:
- balance disorders;
- neurological pathologies or sensory-motor deficits;
- inability to stand or initiate walking independently;
- any medical or physical condition incompatible with assisted walking activity.
In case of doubt, the Client is invited to consult a healthcare professional before any use.
The Client uses the Product under their sole responsibility and acknowledges being aware of the risks inherent to its use.
ExoBlue cannot be held liable for inappropriate use, use not in accordance with the manual, or continued use despite a clear contraindication or known incompatibility.
5. AVAILABILITY — PRE-ORDER
Product offers are valid within the limits of available stock.
In the event of unavailability after an Order has been validated, ExoBlue will inform the Client as soon as possible and offer, depending on the case:
- a refund;
- an exchange or an equivalent Product;
- an extended delivery time, subject to the Client's express agreement.
In the case of a pre-order, the applicable specific conditions, including estimated timeframes, are specified before validation.
6. ORDER
6.1 Ordering process
Ordering on the Site involves the following steps:
selection of Product(s), verification of the cart, entry or validation of necessary information, choice of delivery method, choice of payment method, followed by final validation.
The Client can correct any errors before final validation.
An Order confirmation is sent to the Client by email, subject to receipt of payment and the absence of anomalies.
6.2 Order refusal or cancellation
ExoBlue reserves the right to refuse or cancel any Order, with a refund of sums already paid if applicable, particularly in the event of:
- suspicion of fraud;
- payment incident;
- incorrect, incomplete, or clearly unusable address;
- abnormal quantity for B2C use;
- previous unresolved dispute with the Client.
7. PRICE — VAT — COSTS
Prices are indicated in euros including all taxes (TTC), unless otherwise stated.
Delivery costs, possible options, and applicable additional costs are indicated to the Client before final validation of the Order.
ExoBlue reserves the right to modify its prices at any time. However, the Product is invoiced based on the rate in effect at the time of the Order validation.
Promotion codes or commercial benefits cannot be combined, unless expressly stated otherwise.
A validated Order cannot be subject to retroactive price recalculation, except in the event of a manifest error attributable to ExoBlue or an imperative legal provision.
8. PAYMENT — SECURITY
Payment is made using the methods offered at the time of the Order, including:
- credit card via Stripe;
- PayPal;
- split payment via Alma, subject to eligibility and acceptance by the relevant provider.
The Order is only definitively taken into account after payment acceptance.
ExoBlue does not store the Client's banking data; this is processed by secure payment providers.
In the event of payment refusal by the relevant provider, the Order is not validated.
9. DELIVERY
9.1 Zones and methods
Products are delivered in France and, depending on the options available at checkout, in certain European countries.
The main carrier may be Colissimo, among others, without this list being exhaustive.
The delivery methods offered to the Client are indicated before the Order validation.
9.2 Timeframes
Delivery timeframes are provided for indicative purposes, unless a firm commitment is made by ExoBlue.
In the absence of any indication to the contrary, the usual observed timeframes are 5 to 8 working days from the Order validation, subject to logistical hazards, periods of high activity, destination, and the carrier.
9.3 Transfer of risk
The transfer of risk occurs at the moment when the Client, or any third party designated by them, takes physical possession of the Product.
9.4 Damaged or missing package
In the event of a damaged, opened, incomplete, or missing package, the Client must:
- issue any useful reservations with the carrier;
- contact ExoBlue as soon as possible and, if possible, within 48 hours of receipt;
- transmit any useful photos of the package, packaging, and the Product.
9.5 Significant delay
In the event of a significant delay relative to the announced timeframe or, failing that, the legally applicable timeframe, the Client may request performance within a reasonable additional period and then, failing that, request the termination of the contract under the conditions provided by law.
10. RIGHT OF WITHDRAWAL
10.1 Principle
For contracts concluded remotely or, where applicable, off-premises, the Client benefits from a legal right of withdrawal of 14 days from receipt of the Product, without having to justify their decision, subject to applicable legal exceptions.
10.2 Exercise
The Client may exercise their right of withdrawal by sending ExoBlue an unambiguous statement expressing their wish to withdraw, including by using the standard form provided in Appendix 1, by email to: contact@exoblue.tech.
10.3 Return of the Product
The Client returns or restores the Product to ExoBlue no later than 14 days following communication of their decision to withdraw, unless ExoBlue offers to collect the Product itself.
10.4 Condition of returned Product
The Product must be returned complete, with its accessories, in a condition allowing it to be remarketed.
The Client's liability may be incurred in the event of depreciation of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.
10.5 Return costs
Unless otherwise stated by ExoBlue, the direct costs of return remain the responsibility of the Client.
10.6 Absence of right of withdrawal for certain physically concluded sales
Subject to applicable mandatory legal provisions, purchases of Products concluded physically by the Client:
- at ExoBlue's headquarters;
- in a physical store;
- in a pop-up store, showroom, stand, event, or other physical ExoBlue point of sale;
- after a trial, demonstration, or presentation on-site,
and resulting in immediate handover of the Product or on-site collection, do not benefit from a right of withdrawal for a simple change of mind.
Consequently, unless there is an express commercial agreement from ExoBlue, no return, exchange, or refund for personal convenience is accepted for these physical sales.
This rule does not apply to distance sales, including when the Product is subsequently collected directly from ExoBlue's headquarters or at a collection point, which remain subject to the statutory right of withdrawal under the conditions provided for by law and by these terms.
When a sale is concluded at a fair, trade show, or commercial event, ExoBlue shall inform the Client, under the conditions provided for by law, of any possible absence of a withdrawal period.
In any event, this article does not deprive the Client of the benefit of the statutory guarantees provided for in Article 13.
10.7 Legal exceptions
The right of withdrawal does not apply in cases expressly excluded by law, particularly when the nature of the Product or the circumstances of the sale fall under one of the legal exceptions provided for by the Consumer Code.
11. REFUND IN THE EVENT OF WITHDRAWAL
When the right of withdrawal is validly exercised, ExoBlue shall reimburse the Client for all sums paid, including delivery costs corresponding to the standard delivery method offered, without undue delay and no later than 14 days from the date on which ExoBlue is informed of the Client’s decision to withdraw.
ExoBlue may defer the refund until the Product is recovered or until proof of shipment of the Product is received, whichever occurs first.
The refund is made using the same means of payment as that used for the Order, unless the Client expressly agrees to another means and provided that no additional costs are incurred by the Client.
12. AFTER-SALES SERVICE — NON-WITHDRAWAL RETURNS
For any breakdown, difficulty of use, apparent defect, or suspected non-conformity, the Client should contact ExoBlue at the following address: contact@exoblue.tech.
ExoBlue will then communicate the applicable procedure to the Client, which may include, in particular:
- remote diagnosis;
- a request for additional information;
- a workshop return;
- a repair;
- an exchange;
- or any other appropriate solution.
No Product return should be made without prior validation by ExoBlue.
13. STATUTORY GUARANTEES
The Client benefits from the applicable statutory guarantees, including:
- the statutory guarantee of conformity;
- the guarantee against hidden defects.
These guarantees apply in accordance with the legal provisions in force, independently of any commercial guarantee that may have been granted.
14. LIABILITY
ExoBlue is responsible for the proper execution of the contract within the limits provided by law.
ExoBlue's liability cannot be engaged in the event of damage resulting from, in particular:
- use not in accordance with the manual or instructions;
- unauthorized modification, repair, or intervention;
- a fault of the Client;
- the unpredictable and insurmountable act of a third party;
- a case of force majeure.
No provision of these terms is intended to or has the effect of depriving the Client of the mandatory rights recognized by law.
15. RETENTION OF TITLE
Products remain the exclusive property of ExoBlue until full payment of the price, including principal and accessories.
16. PERSONAL DATA
The Client's personal data are processed in accordance with ExoBlue's privacy policy and applicable regulations.
ExoBlue's technical and payment service providers, notably Shopify, Stripe, PayPal, and Alma, may need to process certain data in the context of the performance of the contract.
The Client has, under legal conditions, rights of access, rectification, erasure, objection, limitation, and portability.
17. PROOF — ARCHIVING
Computerized records, electronic confirmations, emails, technical logs, and recordings of ExoBlue’s systems and those of its service providers constitute admissible evidence, unless proven otherwise.
Contracts concluded electronically for an amount at least equal to the applicable legal threshold are archived for the legally required duration and may be communicated to the Client upon request.
18. COMPLAINTS — MEDIATION — APPLICABLE LAW
18.1 Complaints
Any complaint may be addressed to: contact@exoblue.tech.
ExoBlue endeavors to provide an initial response within an indicative period of 15 business days.
18.2 Consumer mediation
After a prior written complaint that has not been resolved amicably, the Client may resort to a consumer mediator free of charge.
Mediator indicated by ExoBlue:
CMAP — Centre de Médiation et d’Arbitrage de Paris
Email: cmap@cmap.fr
Referral and information: via the CMAP website
18.3 Applicable law
These T&Cs are subject to French law.
18.4 Competent jurisdiction
In the absence of an amicable agreement, the Client may refer the matter to the competent jurisdiction under the conditions provided by the protective rules applicable to them as a consumer.
18.5 Partial invalidity
If any clause of these T&Cs is declared null, illegal, or unenforceable, in whole or in part, the other stipulations shall retain their full effect.
APPENDIX 1 — STANDARD WITHDRAWAL FORM (SALE)
To be completed and sent by email to: contact@exoblue.tech
I hereby notify you of my withdrawal from the contract for the sale of the good below:
Order no.: __________________________
Ordered on: __________________________
Received on: __________________________
Consumer's name: __________________________
Consumer's address: __________________________
Date: __________________________
Consumer's signature (only in case of paper submission): __________________________