Frequently Asked Questions - ExoBlue FAQ

Frequently asked questions about ExoBlue exoskeletons

General

What is an exoskeleton and how does it work?

An exoskeleton is a device worn on the body that assists your movements by reducing the effort required. ExoBlue models use electric motors combined with sensors that detect your intention to move and provide targeted assistance, particularly for the legs and back.

Result: you walk normally, with 30 to 40% less effort.

Is it complicated to use?

No, it's simple:

  1. Put on your ExoBlue like a belt in three movements

  2. Adjust 3 straps (hips and knees)

  3. Press the power button

  4. The exoskeleton calibrates in 3 seconds

  5. You can use it immediately

No training is required.

Who are ExoBlue exoskeletons for?

General public:

  • Hikers and trekkers

  • People who want to stay active without excessive fatigue

  • Seniors wishing to maintain their mobility

  • Fans of long city walks

Professionals:

  • Delivery drivers and couriers

  • Logistics personnel

  • Construction workers

  • Caregivers and medical staff

Purchase and delivery

What is the delivery time?

  • Shipment within 48 working hours from our warehouse in France

  • Colissimo delivery with tracking: 2 to 4 days in mainland France

  • Overseas France and international: contact us

Can I try before I buy?

Yes, three options:

  1. Pop-up stores: free trial in our ephemeral spaces (Paris)

  2. 14-day trial: order online, free return if you're not convinced

  3. On-site demonstration (B2B): for businesses, demonstration with an advisor (on request)

What are the payment methods?

  • Credit card (CB, Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay

  • Payment in 3 interest-free installments via Alma (from €300)

Use and maintenance

What is the actual battery life?

ExoBlue V-X1:

  • 12 km in standard mode

  • 8 km in boost mode

Battery life varies depending on user weight, terrain, and chosen mode.

How long does it take to charge?

  • 4 hours for a full charge

  • 2 hours 15 minutes to reach 80%

  • USB-C fast charger included

  • Compatible with a standard wall socket

Is it rain resistant?

Yes. IP54 certified: splash and light rain resistant.
Do not immerse and avoid use in heavy rain.

What maintenance is needed?

Maintenance is limited:

  • Clean with a damp cloth after use

  • Check straps every 3 months

  • Full revision recommended every 12 months

After-sales service: spare parts in stock

Warranties and after-sales service

What warranty do I have?

  • Legal warranty: 1 year (parts and labor)

  • Satisfaction or your money back: 14-day trial

What happens in case of a breakdown?

Procedure:

  1. Contact our after-sales service (chat, email or phone)

  2. Remote diagnosis (immediate resolution in 70% of cases)

  3. If necessary, workshop return covered

Can I return my exoskeleton?

Yes, returns are free within 14 days.

Conditions:

  • Product in good condition (normal wear and tear accepted)

  • Original accessories and packaging

  • Return form completed online

Refund within 5 working days of receipt.

Another question?

Contact us:
Live chat: via the icon at the bottom right
Email: contact@exoblue.tech
Phone: 07 56 85 77 55

Hours: Monday to Sunday, 9 a.m. to 8 p.m.
Average response time: 2 hours